Customer Service Archives - The What Experts

What Are the Keys to Customer Observation

April 23, 2024 by admin

To truly understand customers, observation is a key tool. But it’s not just about watching, it’s about listening. Watch for body language and listen for tone of voice. Pay attention to buying habits and ask questions. With these keys, you’ll gain insight into what customers really want and need.

What Do Secretaries Do in Clubs

November 16, 2023 by admin

Secretaries are the unsung heroes of clubs, quietly keeping everything organized behind the scenes. From taking minutes at meetings to managing membership lists and coordinating events, secretaries play a crucial role in ensuring the smooth running of clubs. They may not always get the recognition they deserve, but without them, clubs would struggle to function.